PRODUCT DO'S AND DON’TS
Can I use this on my baby?

Hello! We do not recommend using any hair care products, whether natural and organic or not, on a child under the age of 4 without first testing an area of the skin. Prior to the age of 4, children may not have had enough exposure to different substances to be able to determine whether the child has allergies or sensitivities to certain ingredients. For example, a child may have not ever been given coconut or peppermint, but may be allergic to it. Edge Entity doesn't want to be the cause of any allergic reactions to minors. Thank you so much for inquiring!

Can I wear braids, faux locs, microlinks, etc., while using Edge Entity?

Hey! It is contraindicated to wear any style that will pull or tug on your edges. We advise you to refrain from getting any kind of heavy braids such as box braids or anything that will cause tension on your hair in the areas that are thinning. Right now your hair is very fragile and should be treated as delicately as possible. Which means no pulling or tugging until it's strong enough to endure it. If you choose any of these styles, please be sure to leave the damaged area free from the tension of the braids. Thank you so much for inquiring!

Does Edge Entity’s topical products (the oil and the cream) work on other parts of the hair besides the edges?

Hi! Yes, we put emphasis on the edges, simply because it is one of the hardest areas to grow. Keep in mind that Edge Entity’s Follicle Stimulant and Espresso Growth Oil are scalp stimulants. So it doesn't thicken the hair that you already have. Instead, you will grow thicker, fuller hair from your scalp. Our Follicle Stimulant Cream and Espresso Growth Oil can also be applied to eyebrows as well. Thank you so much for inquiring!

How do I know if I'm allergic to Edge Entity?

Hello! It is best to test the Follicle Stimulant and Espresso Growth Oil on a small area of your body such as the back of your hand to test for sensitivities. Monitor the area for 24-48 hours. If the area peels, reddens, becomes warm, itchy, or produces any boils or pus, you may be allergic to one of the ingredients. Discontinue use of the product. Please read the ingredients of our vitamins to determine if you have any allergies to the vitamins listed. Neither of these reactions have ever happened to anyone using Edge Entity, but people may be allergic or highly sensitive to even the most pure or natural substances. Thank you for inquiring!

How often should I clean the area?

The best thing to do is avoid any products on the areas that you want to apply Edge Entity’s Follicle Stimulant and Espresso Growth Oil products topically. Co washes, oils, leave in conditioners, edge control, and other products may cause buildup on the scalp and clog pores. It's also best to stay away from edge control. If you must use these products, use them during the day, but make sure you cleanse the area and apply Edge Entity’s Follicle Stimulant and Espresso Growth Oil at night. A clarifying shampoo is best! You don't have to necessarily shampoo your hair before each use, even if it's just with a damp towel, just make sure your scalp is clean in the area that you are applying Edge Entity’s Follicle Stimulant and Espresso Growth Oil, being that these products clog your pores. Thank you so much for inquiring!

What happens to my hair once I stop using and of the products?

Hello! When you stop using our product(s), the hair remains the same, it doesn't break off or shed. It's YOUR hair. Your only job is to care for it properly when it grows back. After you've achieved your desired growth, you no longer need to use Edge Entity. Thank you so much for inquiring!

How do I know if my hair follicles are dead?

Hi! If you've seen a dermatologist, trichologist, or physician and they've viewed your follicles under a microscope, or if you've had a biopsy of your hair follicle, then it can be determined that your follicles are dead. Visible hair strands or visible growth isn't the only way to know you're capable of growing hair. Sometimes your hair has the potential to grow, but just needs some stimulation to get your growth process started. Which is what our products do. Thank you so much for inquiring!

Will Edge Entity’s products work on chemically damaged hair?

Hello! we’'ve seen so many customers with all kinds of damage for different reasons, and relaxers and chemical damage has been amongst the highest! Our customers with these issues have seen good results with using our products consistently. Thank you so much for inquiring!

What if I don't feel any tingling when I apply the Edge Entity Follicle Stimulant?

Hello! The tingling sensation comes from the peppermint in the product. Most people feel this tingling when they've freshly shampooed their hair, because their pores are open at this time. If you don't feel the tingling it doesn't mean that it isn't working, but please be mindful that it is important to apply the product to a clean scalp. That doesn't mean you have to shampoo your hair before each use, but the product does need a clean foundation to help your hair grow from. You can simply clean the areas with a damp washcloth before each application. Thank you so much for inquiring!

Customers with hair loss caused by autoimmune conditions, stress, or internal conditions

Hi! A lot of our customers have had success with autoimmune conditions (alopecia, hypo/hyperthyroidism, lupus, cancer, and many more) which is considered an internal issue, meaning the hair loss was not caused from external damage. However, because autoimmune conditions are internal issues affecting your hormones and hair growth, we cannot prevent the hair loss, we can only help start new hair growth. We don't guarantee results, because everyone is different, but we do advise that if you'd like to try, try the smaller size in a small area to see how it works for a few weeks. If there is growth, then it is possible to grow the rest of your hair. I hope this helps! Thanks for inquiring!! Please let us know if you have more questions.

How do I know which product to choose?

Hello! The product you choose depends on your hair concerns. Our Follicle Stimulant and Espresso Growth Oil are for target problem areas and quickers results. Our vitamins are ideal for all over hair growth, typically if you want longer/stronger/healthier hair.
Here are the differences between all of our hair growth products
Our Follicle Stimulant Cream is a topical cream. It contains antibacterials, antifungals, and anti-inflammatory properties, along with proteins and essential oils to produce rapid growth. Our Follicle Stimulant Cream is intended for short term use on any problem areas and can also be used on eyebrows.
Our Hair Growth Vitamins are used for all over hair growth. Typically if you want longer/stronger/healthier hair. The vitamins can be used long term to continue your hair growth journey, even after problem areas are resolved
Our Edge Entity Espresso Growth Oil is Made from all-natural, Ayurvedic herbs. That means pure, earthly ingredients that we LOVE were imported from India—like amla, brahmi and ashwaghanda. And don’t forget the coffee beans—we marinate The coffee grounds which are 100% real coffee beans hand ground to stimulate a powerful awakening to your follicles.

Do I have to use all of the products to see results?

Hi! No, you do not have to use both products. You are to choose the product that best suits your hair care needs. Using all of the products will help optimize your results but it is not required that you use all growth products to achieve growth. Thank you so much for inquiring!

Can I use any of the products while pregnant/breastfeeding?

Hello! Our Follicle Stimulant Cream and Espresso Growth Oil can be used while pregnant/breastfeeding. Please view the list of ingredients included in our Hair Growth Vitamins with your physician to determine if our vitamins will be safe for you to consume. Thank you so much for inquiring!

Will the Edge Entity Vitamins break me out?

Hey! Most people who break out from the use of supplemental vitamins have sensitivities to biotin and Vitamin B12. Vitamin B12 and biotin are ingredients in the capsules of the Edge Entity vitamins. If you’ve experienced breakouts from these vitamins, please reconsider the usage of the Edge Entity Vitamins. Typically an adequate consumption of water may help in preventing breakouts while using vitamin supplements. Thank you so much for inquiring!

How often do I use Edge Entity products?

Hi! Our Follicle Stimulant Cream should be applied twice daily to a clean foundation. Our Espresso Growth Oil can be applied 3 times a week. You don’t have to necessarily wash your hair before applying.You can simply clean the areas with a damp washcloth. The Edge Entity Hair Growth Vitamins should be taken twice daily by mouth. Thank you so much for inquiring!

How am I supposed to take the vitamins? Can I chew them?

Hello! Our vitamins are to be taken twice daily, preferably once in the morning and once at night. Please be sure to consume a generous amount of water when taking your vitamins.
The capsules aren’t to be chewed but you can open the capsules and empty the contents into a glass of orange juice or a bowl of applesauce and consume the vitamins that way.

What’s the difference between the men’s vitamins and the women’s vitamins?

Hello! Our Sir vitamins contain many DHT blockers (DHT causes hair loss). A lot of men are extremely concerned about DHT because it causes hair loss in men. Our Sir vitamins contain many vitamins that help prevent hair loss in men, our Hair Growth Vitamins aren’t specifically targeted for men and their hair loss but our Sir vitamins are. Thank you so much for inquiring!

Can women use our Sir vitamins/cream? Can men use our Hair Growth Vitamins/Follicle Stimulant Cream?

Hello! Our Sir vitamins are ideal for men’s usage, but can also be used for women, especially women experiencing Female Pattern Hair loss. Our Women’s Hair Growth Vitamins are great for women looking to grow longer/stronger/healthier hair. Thank you so much for inquiring!
Yes, women/men can use our Sir/Follicle Stimulant cream. All of our creams are unisex. Thank you so much for inquiring!

What’s the difference between your Sir cream and your Follicle Stimulant Cream?

Hi! Sir has added citrus ingredients, like grapefruit, tangerine, lemon, etc. We’ve added these because a lot of men need help with dark spots from ingrown hairs in their beards and the nape of their neck area. But ultimately, the main ingredients are the same. They are just additives. Thank you so much for inquiring!

How long will it take for me to notice results?

We cannot tell you how long it’ll take for you to notice results, simply because everyone’s hair grows at different rates. Patience and consistency are extremely important when using our products. Thank you so much for inquiring!

What if I haven’t seen any growth yet?

Hey! What is your method while using? Are you using it twice daily? Do you wear low maintenance or protective styling? Do you clean the area of the scalp before applying? All of these things can alter the effectiveness of the product. Also, have you compared before and after pictures? A very LARGE percentage of our customers that come to us and tell us that they haven't seen results haven't compared pictures in a while, they only look at their problem areas on their own. If you've taken pictures before, try taking pictures now and do a comparison. You would be surprised at how many people don't notice how much their hair has grown simply because it isn't noticeable until you see it in pictures.

ORDERING/SHIPPING
How long is shipping (United States)?

Products are generally shipped from our fulfillment center within 2 - 3 business days and arrive within a week of purchasing, based on the distance to destination. Delivery is available to every U.S. residential address. FedEx does not ship to P.O. Boxes. Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer’s order with patience and care. Delays may apply depending on volume and time of year. Thank you so much for inquiring!

How long is shipping (Worldwide)?

Products are generally shipped from our fulfillment center within 3 - 7 business days and arrive within 2 - 5 business days (after the order has shipped), to more than 215 countries and territories. FedEx does not ship to P.O. Boxes. Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer’s order with patience and care. Delays may apply depending on volume and time of year. Thank you so much for inquiring!

I’m having issues with my order, can you assist me? How do I check on or contact someone about an order I have placed?

When placing your order, you will receive an automatic confirmation and receipt. When the order is shipped, the tracking number will be sent via email to the email provided. Please be sure to enter the correct email address. If you have not received an email immediately after your purchase, you have entered the wrong email address. Please contact us at help@edgeentity.com and we will change your email address so that you can begin to receive all of your updates.

How do I know if my order has been shipped?

Hi! You will only receive 2 emails or 2 text messages, depending on your preferred method of contact. One when you place your order and one when your order ships. You may also receive an email or text when your order is delivered. When your order is ready to be shipped, you will receive a shipment confirmation email. This email will contain shipment details, your tracking number, and a link to the delivery service’s site. Thank you so much for inquiring and for choosing Edge Entity!

How do I track my order?

Hi! When placing your order, you will get an automatic confirmation email or text message and receipt. When the order is shipped, the tracking number will be sent via email, to the email provided. To track the order, click on the tracking number provided in the email 24 - 48 hours after you receive your tracking number for an update. If the tracking does not update, contact us at help@edgeentity.com or call us at 1-877-398-3343. Please allow 2 - 3 business days after the order is placed to receive a tracking number. Thank you so much for inquiring!

I just placed an order but I did not receive a confirmation email, what should I do?

Hello! Your confirmation email and any shipping emails are sent to the email address or phone number you entered at checkout when placing your order. If the email address or phone number is incorrect, then you will not receive a confirmation email or any updates with your tracking information. If you believe you’ve entered the wrong email address, please send your name and concern to our email help@edgeentity.com and we will rectify this issue as soon as possible. Thank you for your patience.

What shipping methods do you use?

Hey! We ship via USPS Priority Mail, USPS International. Thank you so much for inquiring!

Why are shipping prices so high (Usually International Customers)

Hello! We do not control the price of shipping, the shipping companies control shipping prices. Shipping rates are calculated based on a number of factors, including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. I apologize for the inconvenience. Thank you for inquiring!

My package says delivered but I have not received my package.

Hi! If your tracking information states that your package was delivered and you have not received it, please contact USPS. A lot of times, if a customer is not available to receive a package, the delivery company would hold the package at the hub or shipping location and label the package as delivered. This means it was delivered back to a location, but it was not delivered to the home or the desired location. Contact us at 1-877-398-3343 or send us an email at help@edgeentity.com and we will attempt to locate your order!

How is my order processed?

Hello! All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. All orders are shipped within 2 - 3 business days after the date that the order is placed. After your payment is authorized and verified, it can take a day to process your order and processing time does not include weekends or holidays. When your order has been shipped, you will receive an email or text message with tracking information.
Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer’s order with patience and care. Longer delays may apply depending on volume and time of year. Thank you so much for inquiring!

After my order is submitted, can I make changes to it or cancel it?

Hi! You can actually make changes to your order yourself. Just log back onto your order page and make the changes, including cancelling your order. If you make an error or you want to cancel your order after it has been shipped, we’re sorry , but we will not be able to cancel the order or issue a refund. Please email help@edgeentity.com. We will be more than happy to issue a shipping label so that the unwanted items can be returned.
Please note: Original shipping and handling fees are non- refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damage/defective or incorrect merchandise.