YOU WILL ONLY RECEIVE 2 emails. One when you place the order and one when your order ships.When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at email@example.com.
Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered and you receive the shipment, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge.
What shipping method do you use?
We ship via UPS-SurePost, USPS International, and DHL International Express. We do ship to PO Boxes and AFO/FPO addresses via USPS. You may track your domestic orders by visitingwww.UPS.com,and International, PO boxes; AFO/FPO addresses at www.USPS.com, and DHL.com.
Loss & Damaged Packages
Edge Entity is not responsible or liable for any UPS, USPS, and DHL express errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must address this with the UPS-SurePost, USPS, and DHL Express International. Edge Entity does not hold accountability for packages that state to be delivered. Also, we do not issue refunds for packages that state to be delivered. Please reassure that your address provided is deliverable in a safe and secure location.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Most orders are processed within 3-5 business days after receipt. Please ref chart below.
Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer's order with patience and care. Longer delays may apply depending on volume and time of year.
Just a reminder that you will receive your order 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. Please email firstname.lastname@example.org to cancel orders.
UPS- Sure Post
UPS SurePost provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery by the USPS.
UPS-SurePost deliver packages 90% of the way, and the United State Postal Service finishes the delivery. Upon exchange, a new tracking number is provided. To locate that tracking number contact UPS-SurePost. If your order says delivered by UPS and you did not receive it, check with your local postal office.
We offer USPS-SurePost to most locations. Your shipping cost is displayed at the point of checkout. The shipping rates may vary for international orders depending on where you live; certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout before you submit payment.
For domestic orders only, you can manage Your UPS Orders Using UPS MyChoice!
My Choice® allows you to personalize your delivery for maximum flexibility.
Receiving pre-delivery notifications of incoming packages via email, text, or phone
UPS Mobile™ App provides push notifications for timely updates
Make changes to your delivery (date, time, location) while the package is in transit
After your order has shipped, you can customize your delivery options with UPS My Choice®
Please note: Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order or any other questions, please email us at email@example.com.
Does Edge Entity Ship Worldwide/International?
Yes! We ship USPSInternational and DHLInternational Express. Shipping outside of the United States will take 5-12 business days to arrive AFTER the order as shipped. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days.
DHL Express/International Customers Only;
DHL Express International ships to 202 countries.
Delivery: 2-3 Day Shipping.
What payment options do you accept?
We accept payments via Credit Card and PayPal. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.
We’re Sorry, We Do Not Accept: Personal Checks, Money Orders, Layaway Plans, or CODS.
If there are any more questions or concerns. Please email firstname.lastname@example.org, and your request will be answered within 24-48 hrs of receiving.