YOU WILL ONLY RECEIVE 2 emails. One when you place the order and one when your order ships.When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at firstname.lastname@example.org.
Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered and you receive the shipment, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge.
BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.
What shipping method do you use?
We ship via USPS Priority Mail, USPS International, and DHL International Express. We do ship to PO Boxes and AFO/FPO addresses via USPS. You may track your domestic orders by visitingwww.USPS.com,and International, PO boxes; AFO/FPO addresses at www.USPS.com, and DHL.com.
Loss & Damaged Packages
Edge Entity is not responsible or liable for any UPS, USPS, and DHL express errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must address this with USPS, and DHL Express International. Edge Entity does not hold accountability for packages that state to be delivered. Also, we do not issue refunds for packages that state to be delivered. Please reassure that your address provided is deliverable in a safe and secure location.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Most orders are processed within 3-5 business days after receipt. Please ref chart below.
Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer's order with patience and care. Longer delays may apply depending on volume and time of year.
Just a reminder that you will receive your order 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. Please email email@example.com to cancel orders.
Please note: Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order or any other questions, please email us at firstname.lastname@example.org.
Does Edge Entity Ship Worldwide/International?
Yes! We ship USPSInternational and DHLInternational Express. Shipping outside of the United States will take 5-12 business days to arrive AFTER the order as shipped. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days.
You will need to cover the ingoing customs cost or taxes should any be incurred n shipping to your destination. Whilst we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.
DHL Express/International Customers Only;
DHL Express International ships to 202 countries.
Delivery: 2-3 Day Shipping to your destination AFTER the order is shipped
What payment options do you accept?
We accept payments via Credit Card and PayPal. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.
We’re Sorry, We Do Not Accept: Personal Checks, Money Orders, Layaway Plans, or CODS.
If there are any more questions or concerns. Please email email@example.com, and your request will be answered within 24-48 hrs of receiving.